Support

Buraanbur Sahlan

Got a question, a problem, or want to give feedback on the app? We're here to help. The fastest way to reach us is email.

Email us
Appinquiries@buraanbursln.com

We aim to reply within 2 business days.

Common questions

How do I cancel my subscription?

Subscriptions are managed by Apple. On your iPhone or iPad: open Settings → tap your name at the top → tap Subscriptions → tap Buraanbur Sahlan PremiumCancel Subscription. Your access continues until the end of your current billing period.

How do I restore a previous purchase?

If you've subscribed before and reinstalled the app or switched devices, open the app, go to the paywall, and tap Restore Purchases. Make sure you're signed in with the same Apple ID you used to subscribe.

I'm being charged but can't access content

Make sure you're signed in to the app with the same email you used when you subscribed. If the problem persists, email us with the Apple ID receipt (sent to your Apple email when you subscribed) and we'll sort it out.

How do I delete my account?

Open the app, go to ProfileSettingsDelete Account. This permanently removes your account and personal data. Note that subscriptions must be cancelled separately through Apple (see above).

Where are the videos?

All video lessons are streamed inside the app. There's no separate web player or download. An internet connection is required to watch.

Other resources