Buraanbur Sahlan
Got a question, a problem, or want to give feedback on the app? We're here to help. The fastest way to reach us is email.
We aim to reply within 2 business days.
Your subscription is managed by the app store you subscribed through, so it must be cancelled there.
iPhone or iPad: open Settings → tap your name at the top → tap Subscriptions → tap Buraanbur Sahlan Premium → Cancel Subscription.
Android: open the Google Play Store app → tap your profile icon → Payments & subscriptions → Subscriptions → tap Buraanbur Sahlan Premium → Cancel subscription.
Your access continues until the end of your current billing period.
If you've subscribed before and reinstalled the app or switched devices, open the app, go to the paywall, and tap Restore Purchases. Make sure you're signed in with the same store account you originally subscribed with — your Apple ID on iPhone or iPad, or your Google account on Android.
Make sure you're signed in to the app with the same email you used when you subscribed. If the problem persists, email us with your purchase receipt — Apple emails this to your Apple ID address, and Google emails it to your Google account address — and we'll sort it out.
The quickest way is in the app: go to Profile → Settings → Delete Account and confirm.
If you can't access the app, email Appinquiries@buraanbursln.com from the address on your account with the subject "Delete my account". We'll verify it's you and delete the account within 30 days.
What gets deleted: your profile, name and email, watch history and progress, favourites, community posts and comments, likes, and notification tokens. This is permanent and cannot be undone.
What we keep: records of purchases and transactions, which we're required to retain for tax and accounting purposes. These are held by Apple or Google and our payment processor, and are not linked to an active account once yours is deleted.
Deleting your account does not cancel your subscription — cancel it separately in the App Store or Google Play (see above), or you'll continue to be charged.
All video lessons are streamed inside the app. There's no separate web player or download. An internet connection is required to watch.
In the Community tab, tap the ⋯ menu on any post to Report or Block. Blocking hides that person's posts and comments from you immediately. Reported posts are reviewed by our team and removed if they breach our guidelines. You can also email us at Appinquiries@buraanbursln.com if something needs urgent attention.